The Process

How It Works

From a two-minute nomination to national recognition here's every step of the journey.

The Highway Hero is a public recognition program open to anyone who witnesses a truck driver doing something worth celebrating. No freight scores. No performance reviews. Just human moments that deserve to be seen. The process is simple, transparent, and built around one idea: that the people driving America's roads have earned more recognition than they get.

Nominate
Review
Recognize
Celebrate

Step by Step

The Full Journey

1
Anyone Can Do This

Someone Witnesses a Moment

It starts with a person, a member of the public, a shipper, a warehouse worker, another driver, who sees a truck driver do something that matters. Maybe they stop to help someone stranded on the road. Maybe they show patience and kindness in a difficult situation. Maybe they do something small that changes someone's day completely.

Members of the public
Shippers & warehouse staff
Fellow truck drivers
Dispatchers & logistics professionals
2
~5 Minutes

They Submit a Nomination

The nominator fills out our simple 8-step form. We ask for the driver's first name, a description of what they did, and basic contact details for verification. Optional fields like the driver's company or location help the review board but are never required. The whole process takes about five minutes.

Driver's first name (required)
Description of the moment
City & state (optional)
Company or DOT number
3
7-14 Days

The Review Board Reads Every Story

Every submission is read by a real person on the The Highway Hero Review Board. The board checks that the story aligns with program values, removes anything off-topic or promotional, and edits for clarity or length where needed. Submissions that read like performance reviews, complaints, or freight disputes are not accepted.

Aligned with program values
Promotional content removed
Edited for clarity when needed
Privacy protected throughout
4
Monthly Selection

A Monthly Hero Is Selected

At the end of each month, the board selects one standout story for Monthly Hero recognition. The selection is based on three criteria: the positive impact of the action, the authenticity of the story, and how well it represents professionalism and humanity in the trucking industry. Not all submissions are published, but every one is read.

Positive impact of the action
Authenticity of the story
Reflects professionalism & humanity
Driver contacted before publishing
5
Website + Social

The Story Is Published & Shared

Monthly Heroes are featured on the The Highway Hero website and announced across social media channels. The driver's story reaches a community of logistics professionals, fellow drivers, and members of the public who care about the people behind the wheel. Recognition that is long overdue, finally delivered.

Featured on this website
Shared on social channels
Included in program press
Eligible for National Hero selection
6
Annual Award

One Driver Becomes the National Hero

From all Monthly Heroes across the year, the Review Board selects a single National Hero, the driver whose story best represents the spirit of the program. This is the program's highest honor: a recognition of extraordinary humanity on America's roads, shared with the widest possible audience.

Selected from all monthly winners
Program's highest recognition
Maximum public visibility
Permanent feature on the site

Eligibility

What Qualifies and What Doesn't

A nomination must describe a specific positive action by a driver. If it reads like a performance review, a complaint, or a freight dispute, it will not be accepted. The board's decisions are final.

We Accept
Helping someone in need on or near the road
Showing patience or compassion in a difficult situation
Assisting another driver or member of the public
Acting with professionalism under pressure
Representing the trucking industry in a positive way
Any act of kindness or humanity that went unrecognized
We Do Not Accept
On-time or late delivery reviews
Freight handling or service performance complaints
Rates, pricing, or contract disputes
Broker, dispatcher, or carrier company performance
Negative feedback or driver complaints of any kind
Promotional or advertising submissions

Behind the Scenes

The Review Process

Every submission is handled by human reviewers who take the program's values seriously. Here's what happens after you hit submit.

Received

Your submission lands in the review queue. Draft data is never stored on our servers after submission.

Reviewed

A board member reads the story, checks for alignment with program values, and flags any privacy concerns.

Edited

Stories may be lightly edited for clarity, length, or privacy. Identifying details may be limited when appropriate.

Selected

Standout stories are shortlisted for Monthly Hero. The driver is notified and may opt out before publication.

Awards Program

Monthly & National Recognition

Two levels of recognition. Both earned. Neither bought.

Monthly Hero

One driver is selected every month from all qualified nominations. Monthly Heroes are featured on the website, announced on social media, and become eligible for National Hero consideration.

Selected from all nominations in the calendar month

Featured on the Heroes Gallery page

Announced across all social media channels

Eligible for National Hero selection

Top Honor

National Hero

The program's highest recognition. Selected from all Monthly Heroes by the full Review Board. The National Hero represents the best of the trucking profession, an exceptional act of humanity, remembered permanently.

Selected from all monthly winners across the year
Permanent featured placement on the website
Widest possible media and social distribution
Program's highest honor cannot be applied for

Our Commitments

Privacy & Your Rights

Every person involved in a nomination, nominator, driver, or subject, has rights we take seriously.

Your Data Is Safe

Submission data, including your name, email, and story details, is never sold, or shared with third parties.

Drivers Can Opt Out

Any driver who was nominated and does not wish to be featured can contact us at any time. We will remove or withhold their story immediately, no questions asked.

Details May Be Limited

The Review Board may withhold or obscure identifying details when appropriate to protect privacy.

Consent Before Publishing

When possible, the driver is contacted before their story goes live. If we can't reach them, we publish only what protects their dignity and privacy.

Verification Matters

To maintain the prestige of the award, our team verifies the details of particularly standout nominations. Authentic stories are the heartbeat of the program.

Ready to Nominate a Driver?

You've seen how it works. Now take two minutes and tell us about a driver who deserves recognition.